The Mercy Award is named for LifePoint Health’s founding Chairman and CEO, Scott Mercy
It is with pride that Capital Medical Center recently announced Chris White, PTA, as its 2019 LifePoint Health Mercy Award Winner.
The Mercy Award recognizes one employee from each of LifePoint’s near-90 hospitals who profoundly touches the lives of others and best represents the spirit and values on which the company was founded.
The Mercy Award is an annual recognition program established in 2001 to honor the life and contributions of Scott Mercy, LifePoint’s founding chairman and chief executive officer. The award is the highest honor a LifePoint employee can receive and is given to the team member who best exemplifies the spirit and values upon which the company was founded.
As LifePoint celebrates its 20th anniversary this year, Capital Medical Center is proud to recognize such a team member in White who shares in Scott’s vision and is dedicated to advancing LifePoint’s mission of Making Communities Healthier.
“At Capital Medical Center, we share LifePoint’s commitment to Making Communities Healthier, and we recognize this is supported by the good work and service of our employees on and off the job,” said Mark Turner, CEO of Capital Medical Center. “We are extremely proud to recognize Chris for his efforts on behalf of our patients and our community. Chris goes above and beyond each and every day to ensure that every person he encounters receives the highest level of care and compassion.
“We are proud to recognize Chris with this award for his exceptional delivery of excellent customer service, clinical skills, and ownership to his position each and every day,”
Nearly a dozen separate nominations for the honor were received by the Capital Mercy Award committee. White was nominated by Sarah Middleton, RN, Capital’s Joint & Spine Program Coordinator, for his dedication to his patients, co-workers, and the community.
“Chris does everything with a passion and a smile that makes the patients coming into surgery feel relaxed, prepared, and more knowledgeable about their expected outcomes,” Middleton said. “He takes the time to answer their questions without making them feel rushed or that he has 20 patients in-house waiting to work with him.
“Chris has a passion for physical therapy and each patient, and it shows in his teaching skills. He is a team player and helps everywhere. When he works with the in-house patients, he has the same passion and way with patients that they feel confident and prepared to go home, masters of skills he taught them in the hospital,” Middleton noted.
CEO Turner continued, “… not only does Chris possesses excellent clinical skills, he has a way of connecting with every patient he sees, making their experience in therapy more than just about the treatment.”
White, who has been a team member at Capital for the past four years, was a Service Excellence award recipient this past February. He is well-known to receive numerous compliments from patients, and has a loyal base of clients.
“He represents our department and Capital very well,” says Rehabilitation Services Director Chris Nixon, PT. “He takes the responsibility to resolve issues when that is in his power, or refer them on quickly if not. He exhibits the utmost respect for all, especially related to patient care.”
White also stepped up during a recent unexpected weeks-long snowstorm to coordinate scheduling and processes during the department director’s absence. His ability to keep a smooth, flowing schedule during a trying time was nothing short of outstanding.
Each hospital winner, including White, is considered for LifePoint’s 2019 companywide Mercy Award. The companywide winner will be announced this summer and honored during a ceremony in Nashville, Tenn., in August, to which White and all hospital winners are invited to attend.